1. What makes Le Studio Bohème jewellery unique?
At Le Studio Bohème, we pride ourselves on crafting elegant and sustainable jewellery. Our pieces are made from high-quality materials like 925 silver and 316 stainless steel, often adorned with natural gemstones. Our collections are designed to be timeless yet versatile, allowing you to mix and match to express your unique style.
2. How do I care for my Le Studio Bohème jewellery?
Taking care of your jewellery is simple! Clean your pieces regularly with warm water and mild soap, and dry them with a soft cloth. Avoid exposure to harsh chemicals, lotions, and perfumes. Store your jewellery in a fabric-lined box or wrap it individually in a soft cloth to prevent scratches and maintain its shine.
3. What is the "Collectabes" series?
The "Collectables" series is our limited-edition collection, featuring exclusive designs available for a short time and in limited quantities. These pieces are perfect for those who love to own unique, statement jewellery that stands out.
4. How long will it take to receive my order?
We exclusively use DHL for deliveries to ensure your jewellery arrives safely and promptly. Delivery within Europe typically takes 3-5 business days, while international orders take about 3-5 business days. You’ll receive a tracking number once your order is dispatched.
5. Can I return or exchange an item?
Yes, you can return items within 14 days of receiving your order, as long as they are unworn and in their original packaging with all tags attached. Please note that return postage costs are your responsibility unless there is a quality issue. For quality issues, contact our support team, and we will assist you with the return process and cover the postage costs.
6. Do you offer refunds?
As a startup brand, we do not offer refunds at this time. Instead, we provide vouchers of the same value, which you can use to shop with us again. Once we receive and inspect your return, we’ll issue a voucher within 3-5 business days.
7. How do I use a Le Studio Bohème gift card?
Using a gift card is easy! Just enter the unique code at checkout, and the gift card value will be applied to your purchase. Gift cards can be used for any item in our store, including the "La Capsule Bohème" series and our classic pieces.
8. What if I receive a damaged item?
We’re sorry to hear that! If you receive a damaged item, please contact our support team immediately. We’ll guide you through the return process and ensure you receive a replacement or a voucher.
9. How can I stay updated on new collections and exclusive offers?
Join our newsletter (have a look at the end of the page) and follow us on Instagram to stay in the loop! You’ll be the first to know about new collections, special promotions, and more. Plus, our Instagram is filled with styling tips and behind-the-scenes content that you’ll love.
10. How do I contact customer support?
You can reach our friendly support team via email at support@lestudioboheme.com or through our contact form on the website. We’re here to help with any questions or concerns you may have.
11. Why is the website completely in English, even though Le Studio Bohème is a German company?
At Le Studio Bohème, our goal is to reach as many people as possible with our unique and beautiful products. English is a widely spoken and understood language globally, which allows us to communicate effectively with customers from different countries and backgrounds. We have taken great care to ensure that all the content on our website is formulated in simple and clear English, making it easy for everyone to understand and enjoy. We might however offer a multilingual solution in the future!